Terms and Conditions
Man with Van Leytonstone Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Leytonstone provides man and van and removal services within its service area. By making a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the individual, company, or organisation booking or using our services.
1.2 Company, we, us, or our means the provider trading as Man with Van Leytonstone.
1.3 Services means man and van, domestic or commercial removals, collections, deliveries, and any related services we agree to provide.
1.4 Goods means the items, belongings, furniture, or other property that you ask us to move, transport, or handle.
1.5 Quotation means the price estimate or fixed price we provide to you for the Services, whether given verbally or in writing.
1.6 Service area means the geographical locations in which we offer our man and van and removal services, which may include Leytonstone and surrounding areas, as reasonably determined by us.
2. Scope of Services
2.1 We provide man and van and related removal services, including the loading, transportation, and unloading of Goods, subject to these terms.
2.2 The exact scope of the Services, including the collection and delivery addresses, number of operatives, vehicle size, estimated duration, and any additional work, will be set out in the Quotation or agreed at the time of booking.
2.3 We reserve the right to refuse to carry out any work that, in our reasonable opinion, may be unsafe, illegal, or inappropriate, including but not limited to the handling of prohibited or hazardous Goods.
3. Booking Process
3.1 Bookings may be made by you using our accepted communication methods. A booking is only confirmed once we have accepted it and provided you with confirmation of the date, time, and details of the Services.
3.2 When making a booking, you must provide accurate and complete information, including but not limited to:
(a) Full collection and delivery addresses and any access restrictions,
(b) The nature, approximate quantity, and size of the Goods,
(c) Details of any large, heavy, fragile, or unusual items,
(d) Information about parking, loading areas, and any time limitations.
3.3 The Quotation is based on the information you provide at the time of booking. If this information is incorrect or incomplete, we may adjust the price to reflect the actual work required, including additional time, distance, manpower, or equipment.
3.4 Quotations may be provided as fixed-price or hourly-rate. Where we quote an hourly rate, the final charge will be based on the actual time taken, subject to any minimum booking period that may apply.
4. Prices and Payments
4.1 All prices are stated in pounds sterling unless otherwise agreed. Any applicable taxes or charges will be indicated where relevant.
4.2 We may require a deposit to secure your booking. Any deposit amount and due date will be communicated to you at the time of booking. Your booking is not guaranteed until the deposit is received, if a deposit is required.
4.3 Unless otherwise agreed, the balance of the payment is due immediately upon completion of the Services on the day of the move. We may refuse to unload Goods until full payment has been received.
4.4 We accept payment using the methods that we notify to you. You are responsible for ensuring that payment can be made using your chosen method at the time it is due.
4.5 If payment is not made when due, we reserve the right to:
(a) Charge reasonable interest on overdue sums,
(b) Retain possession of Goods until full payment has been received, where legally permissible,
(c) Recover any reasonable costs incurred in the collection of overdue payments.
5. Cancellations and Amendments
5.1 If you wish to cancel or amend your booking, you must notify us as soon as possible using an accepted method of communication.
5.2 We may apply cancellation charges as follows, unless otherwise agreed in writing:
(a) Cancellation more than 72 hours before the scheduled start time: no cancellation fee, and any deposit paid may be refunded or credited at our discretion.
(b) Cancellation between 24 and 72 hours before the scheduled start time: we may retain part or all of any deposit, or charge up to 50 percent of the quoted price.
(c) Cancellation less than 24 hours before the scheduled start time or failure to be present at the agreed time and location: we may charge up to 100 percent of the quoted price.
5.3 If you request a change of date, time, or scope of Services, we will use reasonable efforts to accommodate your request but cannot guarantee availability. Changes may result in a revised Quotation and additional charges.
5.4 We reserve the right to cancel or amend a booking due to circumstances beyond our reasonable control, including but not limited to vehicle breakdown, severe weather, staff illness, accidents, or road closures. In such cases, we will notify you as soon as reasonably practical and either rearrange the booking or, if rearrangement is not possible, refund any deposits or payments made for the affected Services. We will not be liable for any indirect or consequential losses arising from such cancellation.
6. Your Responsibilities
6.1 You are responsible for:
(a) Ensuring that adequate access is available at collection and delivery addresses, including suitable parking,
(b) Obtaining any necessary permits, permissions, or authorisations for parking and access,
(c) Ensuring that Goods are properly packed, secured, and ready for transport, unless we have agreed in writing to provide packing services,
(d) Clearly labelling any fragile items and providing clear instructions about items requiring special care,
(e) Being present, or appointing a representative, at the collection and delivery addresses to oversee the move and sign any relevant documentation.
6.2 If suitable parking is not available or if we incur parking charges, fines, or penalties due to circumstances beyond our control, you may be required to reimburse us for any such reasonable costs.
6.3 You must not ask our staff to break the law or ignore safety regulations. Our staff may decline to carry out any instruction that they reasonably believe to be unsafe, unlawful, or beyond the agreed scope of the Services.
7. Goods That We Do Not Carry
7.1 Unless expressly agreed in writing, we do not transport:
(a) Hazardous, flammable, explosive, corrosive, or toxic substances,
(b) Illegal items or items obtained unlawfully,
(c) Perishable goods that may deteriorate during transport,
(d) Living animals or plants requiring special care,
(e) Cash, jewellery, precious metals, or other high-value items where the value is not declared and agreed in advance,
(f) Important documents such as passports, deeds, or financial records without prior notice and agreement.
7.2 If any prohibited items are included without our knowledge, you will be responsible for any resulting loss, damage, fines, or claims, and we may dispose of such items in accordance with applicable regulations.
8. Waste and Rubbish Removal Regulations
8.1 We are not a general waste carrier and do not operate as a rubbish removal company unless this has been specifically agreed in advance as part of a separate, compliant service.
8.2 Any request to remove waste, rubbish, or unwanted items must be raised at the time of booking. If we agree to provide such services, they will be subject to:
(a) Applicable waste carriage and disposal regulations,
(b) Additional charges for disposal fees, time, and labour,
(c) The requirement that items are lawful to dispose of and are not classified as hazardous or controlled waste without the necessary arrangements and documentation.
8.3 We will not dispose of waste in an unlawful manner and may decline to collect or remove any items where appropriate licensed disposal routes are not available or where regulations would be breached.
8.4 You remain responsible for ensuring that any items you ask us to remove as waste can lawfully be disposed of and do not contain prohibited or dangerous substances.
9. Liability and Insurance
9.1 We will take reasonable care in handling, loading, transporting, and unloading your Goods. However, our liability is subject to the limitations set out in this section.
9.2 We are not liable for:
(a) Loss or damage arising from your failure to pack Goods adequately, unless we have provided packing services,
(b) Loss or damage to Goods that are inherently fragile or have a pre-existing defect,
(c) Loss of or damage to items packed by you in boxes, bags, or containers where we cannot inspect the contents,
(d) Loss or damage arising from wear and tear, mildew, vermin, or atmospheric or climatic changes,
(e) Indirect or consequential loss, including but not limited to loss of profit, loss of opportunity, or loss of enjoyment.
9.3 Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, is limited to a reasonable amount based on the value of the affected Goods, subject to any insurance cover in place and any limitations communicated to you.
9.4 You are encouraged to obtain your own insurance for high-value or particularly fragile items. If you wish to declare a higher value for Goods to increase our liability, this must be agreed in writing before the Services begin and may be subject to an additional charge.
9.5 We will not be liable for any delay or failure to perform our obligations where such delay or failure results from events or circumstances beyond our reasonable control, including but not limited to accidents, severe weather, traffic congestion, road closures, strikes, or acts of third parties.
10. Claims and Complaints
10.1 If you believe that loss or damage has occurred, you must notify us as soon as reasonably possible, and in any event no later than 7 days after the completion of the Services. Where practicable, you should provide photographs and a description of the damage or loss.
10.2 Failure to notify us within this time frame may affect our ability to investigate and may prejudice any potential claim.
10.3 We will investigate all complaints and claims raised in good faith and will respond to you within a reasonable period, setting out our findings and any proposed resolution.
11. Parking, Tolls, and Additional Charges
11.1 Unless expressly included in the Quotation, you are responsible for any parking charges, congestion charges, tolls, ferry charges, or similar costs incurred in the performance of the Services.
11.2 If delays occur due to circumstances within your control, including but not limited to waiting for keys, lack of access, or incomplete packing, we may charge for additional time at our standard hourly rates.
11.3 If additional work is requested on the day of the move that falls outside the original Quotation, we may agree to carry out such work subject to availability and may charge additional fees accordingly.
12. Personal Data
12.1 We will collect and use your personal data, such as your name, address, and contact details, for the purposes of providing the Services, managing bookings, and handling payments and communication.
12.2 We will take reasonable steps to keep your personal data secure and will not share it with third parties except where necessary to provide the Services, comply with legal obligations, or where you have given consent.
13. Governing Law and Jurisdiction
13.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
13.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
14. General Provisions
14.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall continue in full force and effect.
14.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
14.3 These Terms and Conditions constitute the entire agreement between you and us in relation to the Services and supersede any prior agreements, understandings, or arrangements, whether oral or written.
14.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to the Services provided under that booking.
